Division: Operations
Location: Hybrid/Office 3 days
Salary: £24,000- £26,000PA

Working as part of the Operations Team, this role is to primarily ensure all of our customers have a smooth registration journey when joining Urban Chain. It will include making sure all new contracts are validated for onboarding and working with other departments to solve problems to a speedy conclusion. The role includes some customer contact so a professional approach is required.

Responsibilities:

• Receiving Customer Contracts and Validation

• Processing Registrations for Supply

• Tracking the process of Registrations

• Communicating with Customers via email and telephone

• Inputting Industry Data

• Resolving Metering Issues

• Helping to resolve queries relating to metering issues

Key Skills Required:

• Attention to detail

• Contract Validation

• Data Entry

• Customer Communication

Required but not essential:

• Electricity Industry Knowledge

To apply or if you have any queries, please contact us by email at hello@urbanchain.co.uk

Division: Finance
Location: Office Based
Salary: £24,000 - £26,000pa

As a finance assistant, you will work closely with the management accountant, the customers service team and externally with customers and suppliers. Your responsibility are as follows:

Account receivable responsibilities:

• Manage customer setup process which includes adding contact information financial information in xero.

• Prepare and process all monthly invoices accurately and send them out to consumers.

• Email all invoices to consumers and resolve any invoice discrepancies.

• Generating account statements.

• Maintain precise records of all incoming payments and contact consumers as needed to ensure payment of outstanding invoices.

• Actively investigate and resolve irregularities in both incoming and outgoing payments.

• Receivable scheduling and follow ups with customers

• Pre-action arrangement with collection team

• Coordinate and prepare collection status report


Accounts payable responsibilities:

• Upload all bills to xero and email out to supplier/brokers.

• Communicate with suppliers through email/telephone and assist with resolving any queries.

• Practice effective monitoring to ensure payments are made to generators in a timely manner.

• Protect businesses against unintentional overpayment.

• Maintain meticulous records of outstanding payables.

• Reconcile statement of accounts to understand any discrepancies with the accounts.

• Constant monitoring of credit rating

Key Skills Required:

• An ability to prioritise and manage expectations.

• A keen eye for detail.

• An ability to work independently.

• The ability to communicate articulately and efficiently with other people within the company and externally.

• A mathematical background.

• Customer service skills.

• Flexibility and open-mindedness.

• The ability to work in a fast-paced environment.

• Proficient in excel.

To apply or if you have any queries, please contact us by email at hello@urbanchain.co.uk

Division: Sales Team
Location: Office Based (Occasional WFH)
Salary: £24,000-26,000 + Bonus

To generate quality leads for the BDM’s through the data provided.

our day-to-day responsibilities will include, but are not limited to, the following:

• Generating and qualifying leads through outbound calling and proactive prospecting.

• Booking appointments and product demonstrations for the Business Development Managers (BDMs).

• Managing and nurturing the sales pipeline to ensure a dynamic and fast-paced sales journey.

• Collaborating with the sales team to optimise performance and achieve targets.

• Effectively communicating the features and benefits of our peer-to-peer energy offering

• Building rapport and relationships with prospects through effective questioning and active listening.

• Presenting our company, brand, and values in a professional and compelling manner.

• Working autonomously to manage your daily activities and prioritize tasks for maximum productivity.

Key Skills Required:

• Consistent employment history demonstrating reliability and commitment.

• Minimum of 1 year of sales experience or relevant industry experience.

• Proactive and self-motivated attitude towards achieving targets.

• Outgoing personality with strong organisational skills and a tenacious nature.

• A professional and intelligent approach to work.

• Good business acumen, articulate, and able to self-manage.

• Ambitious with a strong determination to succeed.


To apply or if you have any queries, please contact us by email at hello@urbanchain.co.uk

Location: Office Based
Salary: TBC

As Office Manager, you will be the backbone of our office operations, orchestrating administrative activities seamlessly and fostering a productive and harmonious office environment. Your role is pivotal in enhancing our efficiency and contributing to our journey of shaping the future of UrbanChain.

Responsibilities:

• Oversee and coordinate office administrative procedures and processes.

• Manage office supplies, equipment, and inventory.

• Maintain office records, documents, and files.

• Handle communication with clients, vendors, and staff.

• Organise meetings, conferences, and special events.

• Ensure office technology is up to date and functioning smoothly.

• Assist with budget management and expense tracking.

• Implement and enforce health and safety policies.

• Manage office facilities and space allocation.

• Procure office supplies, equipment, and services.

• Maintain employee records, including attendance and leave.

• Address day-to-day operational issues and problem-solving.

• Foster a positive and productive office culture.

• Contribute to the development of office and organizational strategies.

Key Skills Required:

• Office managers need strong organisational skills to keep track of various tasks, schedules, and resource.

• Effective written and verbal communication is essential for office managers to interact with staff, clients, vendors, and executives.

• Office managers often supervise administrative staff and must demonstrate leadership qualities.

• Office environments can be dynamic, and office managers should be able to adapt to changing circumstances, whether it's shifting priorities, new technology, or unexpected challenges.

• Proficiency in using office software and technology is important. Office managers often use word processing, spreadsheet, and presentation software, as well as office management tools and systems.

• Office managers often interact with clients, visitors, and vendors. Providing excellent customer service helps build positive relationships and reputation.

• Being able to handle conflicts and disputes among staff members or clients diplomatically and constructively is important for maintaining a harmonious work environment.

• The ability to identify issues, analyse them, and find practical solutions is crucial. Office managers must be proactive in addressing challenges that arise in the workplace.

You will play a pivotal role in ensuring the smooth and efficient operation of our office. You will be responsible for overseeing various administrative functions, managing office resources, and fostering a positive work environment.

To apply or you have any queries, please contact us by email at hello@urbanchain.co.uk

Division: Operations
Location: Hybrid
Salary: £33,000

Responsibilities:

• Monitor Contracts inbox for new contracts and re-application requests.

• Quality checking supply and generation contracts, also monitoring we have the correct LOA’s in place for the supply/generation contract.

• Create FIL files and send them to Rebel.

• Monitor registrations and re-applications, liaise with and chase up Rebel where required.

• Daily monitoring of Ecoes data for pending, objected, gained, and losing sites.

• Inform brokers of objected sites and provide registration updates.

• Validate received NHH reads, submit acceptable reads, and monitor for BSC validation. Query unacceptable reads with the customer.

• Raise read disputes where required.

• Monitor the operations inbox for meter reads, contract queries, or terminations, and process accordingly.

• Create and store weekly operation reports for brokers.

• New meter connections

Key Skills Required:

• New meter connections experience

• Over 3 years in the energy industry

• Energy operations experience

To apply or you have any queries, please contact us by email at hello@urbanchain.co.uk