Website terms of use

Last updated: 20th August 2024

  1. INTRODUCTION
    1. Your use of this website (https://www.urbanchain.co.uk/) and the documents, data, and other information available through it is subject to these Terms of Use.
    2. By using this website, you (as the user of this website) are confirming that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use this website.
    3. This website is operated by UrbanChain Ltd, a private limited company registered in England and Wales (company number 10771684), whose registered office is at 30 Old Bailey, London, England, EC4M 7AU ("UrbanChain", "we", "us" or "our").
    4. We recommend that you print a copy of these Terms of Use for future reference.
  2. TERMS THAT APPLY
    1. These Terms of Use, along with our Privacy Notice and [Cookie Policy], apply to your use of our website.
    2. If you access services via our customer portal, separate end user licence terms will apply.
  3. YOUR PRIVACY
  4. We will only use your personal data in accordance with our Privacy Notice.
  5. CHANGES TO THESE TERMS OF USE
  6. We may amend these Terms of Use from time to time. Every time you wish to use our website, please check these Terms of Use to ensure that you are aware of the terms that apply at that time. It is your responsibility to familiarise yourself with these Terms of Use every time you visit our website. The date that the Terms of Use were last updated can be found at the top of these Terms of Use.
  7. CHANGES TO OUR WEBSITE
  8. We may update and change our website from time to time to reflect changes to our services, our customers’ needs, and our business priorities.
  9. CONTENT ON OUR WEBSITE
    1. Whilst we use reasonable endeavours to ensure that content on our website is accurate at the date of publication, no warranties, representations or guarantees, whether express or implied, are given as to its accuracy, completeness, reliability, suitability, or quality. The content on our website may subsequently be superseded and we give no guarantees that content will be updated after the date of publication.
    2. You acknowledge that the content on the website is provided for general information purposes. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.
    3. Our website is made available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, or restrict access or discontinue or change all or any part of our website for business and operational reasons at any time. We will not be liable to you if for any reason our website is unavailable at any time or for any period.
    4. Our website is directed to people residing in the United Kingdom. We make no claims that any content contained on our website can be lawfully viewed or downloaded outside of the United Kingdom. If you are accessing our website from outside the United Kingdom, you do so at your own risk and are responsible for compliance with laws in your jurisdiction.
  10. USING OUR WEBSITE AND THE MATERIAL ON IT
    1. You must not use our website in any way that breaches any applicable law, or that is unlawful or fraudulent or has any unlawful, malicious, or fraudulent purpose.
    2. You may print off one copy, and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.
    3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    4. Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
    5. You must not use any part of the content on our website for commercial purposes without obtaining permission to do so from us or our licensors.
    6. If you print off, copy, download, share or repost any part of our website in breach of these Terms of Use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these Terms of Use).
  11. INTELLECTUAL PROPERTY RIGHTS
    1. We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws around the world. All such rights are reserved.
    2. You are not permitted to use any trademarks and other intellectual property rights owned by us (or our licensors) on our website without our approval, unless they are part of material you are using as permitted under paragraph 7.2 above.
  12. NO TEXT OR DATA MINING, OR WEB SCRAPING
    1. You shall not conduct, facilitate, authorise, or permit any text or data mining or web scraping in relation to our website or any services provided via, or in relation to, our website. This includes using (or permitting, authorising, or attempting the use of):
      1. any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process, or methodology to access, obtain, copy, monitor or republish any portion of our website or any data, content, information, or services accessed via the same; and
      2. any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends, and correlations.
    2. The provisions in this paragraph 9 should be treated as an express reservation of our rights in this regard. This paragraph 9 shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
  13. LINKS TO OTHER WEBSITES
    1. Our website may contain links to other independent third-party websites. Such websites are not under our control and if you decide to access them, you do this entirely at your own risk and we will not be liable for any loss or damage that may arise from your use of them. We provide these links merely for convenience and the inclusion of such links does not imply that we endorse or accept any responsibility for, or have any control over, the content or use of such websites.
    2. You may be subject to the terms of use applicable to such third party websites.
  14. LINKS TO OUR WEBSITE
    1. If you would like to link to our home page of our website, you may only do so subject to the following terms:
      1. you must not replicate our website;
      2. you may only link to our website in a way that is fair, lawful, and does not damage our reputation or take advantage of it;
      3. you must not create a frame or any other browser or border environment around our website;
      4. you must not in any way imply that UrbanChain is endorsing any products or services other than its own without express written permission from UrbanChain;
      5. you must not misrepresent your relationship with UrbanChain nor present any other false information about UrbanChain;
      6. you must not use or display on your website any trademarks or logos of UrbanChain without express prior written permission from us (and by accepting these Terms of Use you acknowledge that all rights in such trademarks, logos, and trading names in all parts of the world are vested in UrbanChain);
      7. you must not remove, distort, or otherwise alter the size or appearance of any trademarks or logos of UrbanChain;
      8. you must not link from a website that is not owned by you;
      9. your website must not contain any content that is unlawful or fraudulent or has any unlawful, malicious, or fraudulent purpose and must not in any other way be indecent or inappropriate or incompatible with our reputation; and
      10. you will comply with any direction that we may give in relation to the link to our website and/or the use or display of our trading names, trademarks, and logos.
    2. We reserve the right to revoke the right granted in paragraph 11.1 for you to link to our website at any time at our discretion and without notice and to direct you to remove from your website any links to our website, our trading names, trademarks and logos and, if any provisions of paragraph 11 have been breached, to take any action we deem appropriate against you. You shall fully indemnify us against any breach of paragraph 11. This means that you will be responsible for any loss or damage we suffer as a result of your breach of paragraph 11.
    3. If you wish to link to or make any use of content on our website other than that set out above, please contact us using the details at the end of these Terms of Use.
  15. VIRUSES
    1. We do not guarantee that our website will be secure or free from bugs or viruses.
    2. You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.
    3. You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 or equivalent in the relevant jurisdiction.
    4. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
    5. We exclude to the extent permitted by law, our responsibility in connection with:
      1. any damage or loss caused by errors, viruses, other malicious code, or harmful components originating or contracted from our website or from any third party websites linked to our website; and
      2. any interruptions in your access to our website.
  16. BREACH OF TERMS OF USE
    1. If you fail to comply with these Terms of Use, we may take action against you which we reasonably deem appropriate, including but not limited to:
      1. immediate, temporary, or permanent withdrawal of your right to use our website;
      2. issue of a warning to you;
      3. legal proceedings or action against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; or
      4. disclosure of such information to law enforcement authorities.
  17. OUR RESPONSIBILITY FOR LOSS OR DAMAGE
    1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Please note that different limitations and exclusions will apply to liability arising as a result of the supply of any services to you (including access to our customer portal), which will be set out in separate terms and conditions and the end user licence terms.  
    2. If you are a business:
      1. the express provisions of these Terms of Use are in place of all warranties, conditions, terms, undertakings, and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are excluded to the fullest extent permitted by law;
      2. we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our website, or use of or reliance on any content displayed on our website; and
      3. we will not be liable to you or any third party for loss of profit, sales, revenue or business, business interruption, loss of anticipated savings, loss of business opportunity, goodwill, or reputation, or any indirect or consequential loss or damage.  
    3. If you are a consumer, you agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  18. OTHER IMPORTANT TERMS
    1. If you are a consumer, these Terms of Use, their subject matter, and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
    2. If you are a business, these Terms of Use, their subject matter and their formation, and any dispute arising between you and us in relation to our website shall be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
    3. If any of these Terms of Use are or become illegal, invalid, or unenforceable in any jurisdiction, that shall not affect the legality, validity, or enforceability in that jurisdiction of any other provisions of these Terms of Use, which shall continue to have full force and effect. No waiver of any of these Terms of Use shall be valid unless provided in writing by us.
    4. These Terms of Use are between you and us. Nobody else has any rights under these terms to enforce any of its terms.
    5. We may transfer our rights and obligations under these Terms of Use to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms of Use.
  19. CONTACT US
    1. For general enquiries relating to our website or these Terms of Use, or if you wish to report any illegal content or make a complaint about any other content, please email hello@urbanchain.co.uk.