become a changemaker with us

Division: Operations
Location: Hybrid/Office 3 days

Working as part of the Operations Team, this role is to primarily ensure all of our customers have a smooth registration journey when joining Urban Chain. It will include making sure all new contracts are validated for onboarding and working with other departments to solve problems to a speedy conclusion. The role includes some customer contact so a professional approach is required.

Responsibilities:

• Receiving Customer Contracts and Validation

• Processing Registrations for Supply

• Tracking the process of Registrations

• Communicating with Customers via email and telephone

• Inputting Industry Data

• Resolving Metering Issues

• Helping to resolve queries relating to metering issues

Key Skills Required:

• Attention to detail

• Contract Validation

• Data Entry

• Customer Communication

Required but not essential:

• Electricity Industry Knowledge

To apply or if you have any queries, please contact us by email at hello@urbanchain.co.uk

Division: Finance
Location: Office Based

As a finance assistant, you will work closely with the management accountant, the customers service team and externally with customers and suppliers. Your responsibility are as follows:

Account receivable responsibilities:

• Manage customer setup process which includes adding contact information financial information in xero.

• Prepare and process all monthly invoices accurately and send them out to consumers.

• Email all invoices to consumers and resolve any invoice discrepancies.

• Generating account statements.

• Maintain precise records of all incoming payments and contact consumers as needed to ensure payment of outstanding invoices.

• Actively investigate and resolve irregularities in both incoming and outgoing payments.

• Receivable scheduling and follow ups with customers

• Pre-action arrangement with collection team

• Coordinate and prepare collection status report


Accounts payable responsibilities:

• Upload all bills to xero and email out to supplier/brokers.

• Communicate with suppliers through email/telephone and assist with resolving any queries.

• Practice effective monitoring to ensure payments are made to generators in a timely manner.

• Protect businesses against unintentional overpayment.

• Maintain meticulous records of outstanding payables.

• Reconcile statement of accounts to understand any discrepancies with the accounts.

• Constant monitoring of credit rating

Key Skills Required:

• An ability to prioritise and manage expectations.

• A keen eye for detail.

• An ability to work independently.

• The ability to communicate articulately and efficiently with other people within the company and externally.

• A mathematical background.

• Customer service skills.

• Flexibility and open-mindedness.

• The ability to work in a fast-paced environment.

• Proficient in excel.

To apply or if you have any queries, please contact us by email at hello@urbanchain.co.uk

Division: Technical Team

Location: 4 days Office Based - 1 day WFH

Our technical team plays a crucial role in realising business objectives. This involves providing technological capabilities, including internal and external software applications, maintenance and upgrades, and executing technology implementations for new initiatives. The role will initially focus on building a our greenfield platform projects.

Full Stack Developer Responsibilities:

As a Full Stack Engineer at Urbanchain, you will play a crucial role in developing internal and external software applications. Your responsibilities will include:

Development: Designing and implementing data management processes using serverless components on AWS.

Configuration and Deployment: Configuring and deploying code-driven solutions that encompass application endpoints such as APIs, Lambdas, and web applications.

Translation of Business Requirements: Translating business requirements into functional code and ensuring alignment with project goals.

Testing and Validation: Conducting thorough testing and validation of developed solutions to ensure robustness and reliability.

Collaboration: Engaging with team members to shape the architecture and structure of future development work, fostering a collaborative and innovative environment.

Development Approaches: Involvement in both in-house development and Commercial Off-The-Shelf (COTS) implementations.

Technical Requirements

We are seeking a candidate with the following technical skills and experience:

Programming Languages: Solid experience working with Typescript in containerised or serverless environments.

Frameworks: Proficient in using Express and React frameworks, with experience in working with libraries similar to Sequelize.

Database Knowledge: Strong working knowledge relational and non-relational databases such as Postgres SQL and MongoDB; familiarity with ElasticSearch or Apache Solr is beneficial.

AWS Expertise: Comfortable working with AWS EventBridge and a good understanding of event-driven systems. Experience with AWS Lambda or comparable services from other cloud providers is essential.

Qualifications

Bachelor’s degree in Computer Science or related field.

Three years of proven experience as a Full Stack Developer or similar role.

Strong problem-solving skills and the ability to work independently or collaboratively.

Excellent communication skills and a proactive approach to addressing challenges.Item description

To apply or if you have any queries, please contact us by email at hello@urbanchain.co.uk

Division: Sales Team
Location: Office Based (Occasional WFH)

To generate quality leads for the BDM’s through the data provided.

our day-to-day responsibilities will include, but are not limited to, the following:

• Generating and qualifying leads through outbound calling and proactive prospecting.

• Booking appointments and product demonstrations for the Business Development Managers (BDMs).

• Managing and nurturing the sales pipeline to ensure a dynamic and fast-paced sales journey.

• Collaborating with the sales team to optimise performance and achieve targets.

• Effectively communicating the features and benefits of our peer-to-peer energy offering

• Building rapport and relationships with prospects through effective questioning and active listening.

• Presenting our company, brand, and values in a professional and compelling manner.

• Working autonomously to manage your daily activities and prioritize tasks for maximum productivity.

Key Skills Required:

• Consistent employment history demonstrating reliability and commitment.

• Minimum of 1 year of sales experience or relevant industry experience.

• Proactive and self-motivated attitude towards achieving targets.

• Outgoing personality with strong organisational skills and a tenacious nature.

• A professional and intelligent approach to work.

• Good business acumen, articulate, and able to self-manage.

• Ambitious with a strong determination to succeed.


To apply or if you have any queries, please contact us by email at hello@urbanchain.co.uk

Location: Office Based

As Office Manager, you will be the backbone of our office operations, orchestrating administrative activities seamlessly and fostering a productive and harmonious office environment. Your role is pivotal in enhancing our efficiency and contributing to our journey of shaping the future of UrbanChain.

Responsibilities:

• Oversee and coordinate office administrative procedures and processes.

• Manage office supplies, equipment, and inventory.

• Maintain office records, documents, and files.

• Handle communication with clients, vendors, and staff.

• Organise meetings, conferences, and special events.

• Ensure office technology is up to date and functioning smoothly.

• Assist with budget management and expense tracking.

• Implement and enforce health and safety policies.

• Manage office facilities and space allocation.

• Procure office supplies, equipment, and services.

• Maintain employee records, including attendance and leave.

• Address day-to-day operational issues and problem-solving.

• Foster a positive and productive office culture.

• Contribute to the development of office and organizational strategies.

Key Skills Required:

• Office managers need strong organisational skills to keep track of various tasks, schedules, and resource.

• Effective written and verbal communication is essential for office managers to interact with staff, clients, vendors, and executives.

• Office managers often supervise administrative staff and must demonstrate leadership qualities.

• Office environments can be dynamic, and office managers should be able to adapt to changing circumstances, whether it's shifting priorities, new technology, or unexpected challenges.

• Proficiency in using office software and technology is important. Office managers often use word processing, spreadsheet, and presentation software, as well as office management tools and systems.

• Office managers often interact with clients, visitors, and vendors. Providing excellent customer service helps build positive relationships and reputation.

• Being able to handle conflicts and disputes among staff members or clients diplomatically and constructively is important for maintaining a harmonious work environment.

• The ability to identify issues, analyse them, and find practical solutions is crucial. Office managers must be proactive in addressing challenges that arise in the workplace.

You will play a pivotal role in ensuring the smooth and efficient operation of our office. You will be responsible for overseeing various administrative functions, managing office resources, and fostering a positive work environment.

To apply or you have any queries, please contact us by email at hello@urbanchain.co.uk

Division: Operations
Location: Hybrid

Responsibilities:

• Monitor Contracts inbox for new contracts and re-application requests.

• Quality checking supply and generation contracts, also monitoring we have the correct LOA’s in place for the supply/generation contract.

• Create FIL files and send them to Rebel.

• Monitor registrations and re-applications, liaise with and chase up Rebel where required.

• Daily monitoring of Ecoes data for pending, objected, gained, and losing sites.

• Inform brokers of objected sites and provide registration updates.

• Validate received NHH reads, submit acceptable reads, and monitor for BSC validation. Query unacceptable reads with the customer.

• Raise read disputes where required.

• Monitor the operations inbox for meter reads, contract queries, or terminations, and process accordingly.

• Create and store weekly operation reports for brokers.

• New meter connections

Key Skills Required:

• New meter connections experience

• Over 3 years in the energy industry

• Energy operations experience

To apply or you have any queries, please contact us by email at hello@urbanchain.co.uk